Shipping & Returns

SHIPPING

Currently we only ship to the UK mainland. (excluding Jersey, Guernsey, Isle of Man)

FREE Standard shipping to a single address for all orders over £50. Standard shipping price: £5.99 per order.

All shipments take 3-5 working days from dispatch to delivery. If you’ve ordered on Friday, your order will be processed on Monday.

We ship all orders with Parcelforce on a next day delivery service, however orders may take longer to reach your address.

COLLECTION IN STORE:

You can visit our brewery shop to collect your order. This is a free service, no minimum spend is required. Your order will be available from 12pm the day after you place your order (Monday-Friday) and held for up to 3 days before being returned to stock.

If you collect on a weekend (Saturday-Sunday) please bring a proof of purchase (per example your Order Confirmation) and call our store on 01603 722218 to confirm stock availability.

If you come to collect after day 3 you will need to select from the current products in stock or request a refund.  For our brewery shop opening hours please click here.

RETURNS & EXCHANGES

In the unlikely event that you need to return your product, you should make contact with our team by emailing ecommerce@woodfordes.com or call to discuss the best options for you. 

Live beer products are not eligible for a refund or exchange until they have been inspected in our laboratory and compared with samples from the same batch. Looking after your beer correctly is the best way to make sure it is in the same condition when you drink it as it was when it left the brewery. You can find some FAQ’s on storing your beer here.

You will be responsible for paying return shipping costs. Shipping costs are non-refundable. For faulty or damaged beer products, if you are eligible for a refund, the cost of return shipping will be included in the amount you receive. 

If you need to exchange a product, depending on where you live the time it may take for your exchanged product to reach you may vary. You will be responsible for the shipping costs for both returning the items and resending the items out to you.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Nor are we responsible for the loss of your returned item in transit.