Yes, we can take orders and payment over the phone. We do however highly recommend ordering through the online store.

Yes, you can order online and ask to collect or order over the phone. We request 24 hours between ordering and collection. We will hold your order for 5 working days after purchase. 

You should receive an email confirmation once you have placed an order. If you haven't received this, we advise you check your spam or junk folder as it may have gone there. If you still haven't recieved an email, please do get in contact. 

You can purchase our products a range of outlets including supermarkets, local farm shops, wholesalers, Amazon and many more.

You can also grab a pint from many establishments across East Anglia and the midlands!

We would love to help you have a fantastic event serving Woodforde's to your guests. To find the best solution for your event, we recommend you email info@woodfordes.com and provide as much detail as possible on what you would require. 

We are really sorry you are missing something from your order! Please get in contact with our e-commerce team and we will endeavour to rectify the mistake as quickly as possible. 

Unfortunately, due to the nature of our products, orders can arrive damaged. Please get in contact with our e-commerce team stating in full the damages and we will get a replacement out to you as soon as possible.

An email will be sent out to you once we have dispatched the order and has been collected by the courier. You can track the order through the courier's emails. The courier will also email if there were any issues when trying to deliver. If you haven't heard anything from us or the courier, please get in contact and we will help you track down your parcel!

Beer Boxes

Beer Boxes contain live beer. Once opened, the life and quality of the beer is affected by how it is stored. We recommend keeping them in a cool, dry place between 11-14 degrees however a household fridge is better than risking it getting too warm.

• We dispatch all beer boxes with a minimum best before of 2 weeks.
• We recommend keeping our beer boxes in a cool, dry place between 11-14 degrees.
• Very cold or very warm conditions can deteriorate the life span of your beer box.
• Beer boxes should have the excess pressure released regularly by opening the tap while the box is upright and releasing any air.
• Before using, turn the box horizontal, with a slight forward tilt and allow it to settle for at least 24 hours before discarding the first small glass.
• Once opened, our beer boxes typically will last for 7-10 days in a well kept, ventilated room.

Mini Kegs

• Fold the small bracket on the front.
• Pull the tap out to the stop until a white mark is visible.
• Push the lever down to open and back to close.
• When the beer flow decreases vent your mini keg; lift the bracket & turn anti-clockwise to position 1.
• If stored correctly at the right temperature and with reduced amount of air accessing the container, a mini keg can maintain quality for 3-5 days.

Our home-brew kits are made in UK for Woodforde’s by Muntons. Even though we will try and help you with your queries, we will direct you to Muntons directly as they are specialist home-brew suppliers. Check out their Trouble Shooting page.

We do have a number of seasonal ales that are produced regularly for a limited time. Unfortunately, these beers are normally only available in establishments. But we will be posting on socials and through our newsletter whenever we have a new seasonal in bottles for you to purchase and try!

At the moment, we aren't able to take specific delivery dates when ordering. We usually ship orders as they come in. We will however take into account if someone would like the orders shipped after a certain date but we cannot guarantee delivery once it has been shipped. You can request this through the order notes at checkout. 

Once the item has been collected by our courier,  you will receive a tracking number.

You can track your order through the couriers website with the tracking number. 

On the day of delivery, you should receive a text message or email to confirm. 

We aim to dispatch all orders within 1-3 days of receiving them. All deliveries will be sent on a next day delivery service but we cannot guarantee when you will receive your item due to potential delays with couriers.

The cost of delivery is £5.99, however you can get free delivery if your order is over £50. This will automatically be calculated at the check out.

In the unlikely event that you need to return your product, you should make contact with our team by emailing ecommerce@woodfordes.com or call to discuss the best options for you. 

READ MORE

If you need to exchange a product, depending on where you live the time it may take for your exchanged product to reach you may vary. You will be responsible for the shipping costs for both returning the items and resending the items out to you. Please email ecommerce@woodfordes.com or call to discuss the best options for you. 

Once you have spoken to our team and had confirmation that a refund will be issued from them, you can expect a refund within 5-10 working days, depending on your bank. 

READ MORE